Welcome to the central resource hub for Smoothwall Monitor, curated specifically for our partner schools across South Tyneside.

As part of your current ICT in Schools Service Agreement, a full subscription to Smoothwall Monitor is included in your service package. This page is designed to give your Designated Safeguarding Leads (DSLs), leadership teams, and technical staff easy access to training, product updates, and session resources.

What is Smoothwall Monitor?

Smoothwall Monitor is an intelligent, real-time digital monitoring solution engineered to protect pupils from digital risks. Unlike traditional web filtering which simply blocks restricted websites, Monitor proactively scans student activity across all digital spaces—including keystrokes, screen views, Microsoft 365, Google Workspace, social media, web chats, and even offline documents.

Key Benefits for Your School:

  • Proactive Safeguarding: Detects invisible risks such as cyberbullying, self-harm, mental health vulnerabilities, radicalisation, and grooming before they escalate.
  • Human Moderation (24/7/365): Highly trained, UK-based human moderators review medium and high-risk alerts to eliminate false positives, ensuring your DSLs are only notified when genuine action is required.
  • Real-Time Alerts: High-risk notifications are delivered via phone call within minutes, giving your safeguarding team the context-rich evidence they need for rapid, informed intervention.
  • KCSIE Compliance: Fully aligns with the latest Department for Education Keeping Children Safe in Education (KCSIE) standards for “appropriate monitoring”.

Useful Links & Portals

Access your monitoring environment, technical documentation, and official support channels via the quick links below:

Training & Support Sessions

We host regular online and face-to-face sessions to help South Tyneside DSLs and ICT coordinators maximise their usage of Smoothwall Monitor, understand risk profiles, and manage User Access Control effectively.

Upcoming Events

Wednesday 3rd June 2026

We are running two identical sessions to accommodate your schedule:

  – Morning Session: 09:30 – 11:30
  – Afternoon Session: 13:00 – 15:00

As Artificial Intelligence (AI) continues to reshape education, staying informed about emerging online risks is more critical than ever. To support you, we are hosting an in-person Smoothwall Monitor Clinic this Wednesday at The Word. This event is designed for Headteachers, DSLs, and anyone responsible for managing Smoothwall Monitor alerts.

Agenda:

  •  AI and Emerging Risks: Explore student engagement with AI, the boundaries of safe use, and how to address safeguarding concerns through school policy and culture.
  •  Smoothwall Monitor Portal Workshop: Receive updates on new functionality, administrator best practices, and reporting.
  • Data & Custom Reporting: Learn to produce customised safeguarding alert reports and compare your school’s data against regional and national trends.

Important: Please bring your own device and ensure you have active access to your school’s Monitor Portal to participate in the workshop.

Cost:
This course is part of the CPD program for schools within the ICT in Schools Service Offering and is free of charge for those schools.

Termly E Safeguarding Update (Virtual)

Wednesday 17th June 2026

We have our termly online E Safeguarding Update for School – Wednesday 17th June 2026 – 16:00-17:00

Our aim is to highlight everything that a school needs to know about e safety and developments in the area, in a termly update for schools. It will include input from the ICT in Schools Team, our partners at Smoothwall and other local partners in South Tyneside

Agenda:

  • Understand any recent changes to statutory guidance with regards to E Safeguarding in Schools
  • Be aware of national and local trends so they can be cascaded to staff and included in E-Safeguarding education of pupils.
  • Be aware of any developments in our Filtering and Monitoring solutions provided by Smoothwall and have an awareness of future roadmaps.
  • Be aware of any updates from South Tyneside partners concerning E Safeguarding

Please let [email protected] know if you are able to attend in order that she can add you to the register.